Terms & Conditions

Welcome to House of Zuri. By accessing or using our website houseofzuri.in, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

1. General
This website is operated by Houseofzuri. Throughout the site, the terms “we”, “us” and “our” refer to Houseofzuri. By using our website, you agree to follow these Terms & Conditions, along with our Shipping Policy, Return & Refund Policy and Privacy Policy.

2. Business Information
Trade Name: Houseofzuri
Owner / Proprietor: SAURABH KUMAR
Email: houseofzuri24@gmail.com
Address: House Sector 67, Sector 67 Mohali, 160062, Sahibzada Ajit Singh Nagar, Chandigarh, India

3. Products and Pricing
We try to ensure that all product details, images, prices and descriptions are accurate. However, minor differences in color, size, packaging or appearance may occur due to screen settings, product batches or supplier updates.

Product prices may change without prior notice. Offers and discounts may be limited by time, stock or availability.

4. Order Acceptance
After placing an order, customers may receive an order confirmation by email, SMS or WhatsApp where available. Order confirmation does not guarantee final acceptance.

We reserve the right to cancel or refuse any order due to product unavailability, incorrect pricing, payment failure, incorrect customer details, suspected fraud, bulk misuse or other operational reasons.

5. Payments
Payments made on our website are processed through secure third-party payment gateways. We do not store customer card, UPI, wallet or banking details.

Available payment methods may include UPI, Debit/Credit Cards, Net Banking, Wallets and Cash on Delivery where available.

6. Shipping
Orders are shipped as per our Shipping Policy. Delivery timelines may vary depending on location, courier availability and other external factors.

7. Returns and Refunds
Returns and refunds are handled as per our Return & Refund Policy. Customers are requested to read the policy carefully before placing an order.

8. Customer Responsibility
Customers are responsible for providing accurate name, phone number, shipping address and PIN code. We are not responsible for failed delivery caused by incorrect or incomplete customer information.

9. Product Usage
Customers should read product details, usage instructions and warnings before using any product. House of Zuri is not responsible for misuse, incorrect handling or use of products against instructions.

10. Intellectual Property
All website content, including text, images, logo, graphics, banners and layout, belongs to House of Zuri or respective content owners. Copying, reproducing or misusing website content without permission is not allowed.

11. Limitation of Liability
House of Zuri will not be responsible for indirect losses, courier delays, customer address errors, payment gateway delays, bank delays, or issues caused by circumstances beyond our reasonable control.

12. Changes to Terms
We may update these Terms & Conditions from time to time. Updated terms will be posted on this page.

13. Contact
For any questions related to these Terms & Conditions, contact us at:
houseofzuri24@gmail.com